Who we are
shopnillu.com website is owned by UAB NILO AURA, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by shopnillu.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using shopnillu.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
What personal data
we collect
When you visit the shopnillu.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@shopnillu.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@shopnillu.com.
The buyer has the right to return the goods of good quality within 14 (fourteen) days.
When the Buyer returns the goods, the following conditions must be met:
- the returned item must be in its original, neat packaging
- the item must not be damaged by Buyer
- the product must be unused, without losing its commercial appearance (labels and protective film intact, etc.);
- the returned product must be of the same composition as the one received by the Buyer – the gifts received for the purchase must be returned as well.
After receiving your request, we will contact you within 2 working days to arrange the details of the return of the product.
The costs for the return of the Goods shall be paid by the Buyer.
After receiving the product and making sure that the product is unused, within 5 working days we will refund the money to the bank account.
Defective goods are returned in accordance with the regulation of the Minister of Economy, 2001 June 29, Order no. 217 “Regarding the approval of the rules for the return and exchange of items” by the approved rules for the return and exchange of items.
1. General provisions
1.1. The rules of this electronic store (hereinafter – the Rules) are a legally binding document for the Buyer and the Seller, which sets out the rights and obligations of the Parties.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time. The Buyer is informed about changes in the Rules on the website of the electronic store.
2. Conclusion of the purchase-sale contract
2.1. The purchase-sale contract between the Buyer and the Seller is considered concluded when the Buyerforms and submits an order for goods on the online store, having previously familiarized himself with these rules.
3. Seller’s Rights
3.1. In the event of important circumstances, the Seller may temporarily or completely suspend the operation of the electronic store without notifying the Buyer in advance.
3.2. If the Buyer tries to harm the operation, stability and security of the electronic store or violates his obligations, the Seller has the right to limit or stop him from using the electronic store without warning.
4. Obligations of the seller
4.1. The seller undertakes to make it possible to use the services of the electronic store, the operating conditions of which are determined by these Rules.
4.2. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, based on the conditions established by these Purchase – Sale Rules.
4.3. When, due to unforeseen circumstances, the Seller cannot deliver the goods ordered in the online store, the Seller has the right to terminate the Purchase-Sale Agreement after notifying the buyer beforehand. The seller can offer a similar product. If the buyer refuses, the seller undertakes to return the paid money within 3 working days.
4.4. After the buyer uses Rule 5.2. The Seller undertakes to return the money paid to the Buyer within 5 (five) working days from the day of receipt of the returned goods.
4.5. The Seller may not refund the amount paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
5. Buyer’s rights
5.1. The buyer has the right to purchase goods in the electronic store in accordance with these Rules.
5.2. The buyer has the right to cancel the contract for the purchase and sale of goods concluded in the electronic store, by notifying the seller in writing no later than 14 (fourteen) calendar days from the day of delivery of the goods.
5.3. The Buyer can exercise the Buyer’s right discussed in point 5.2 only if the product has not been damaged or has not substantially changed its appearance, as well as if it has not been used.
6. Obligations of the buyer
6.1. The buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules.
6.2. If the Buyer, during the delivery of the goods, refuses to accept the goods without good reasons, the Buyer must cover the costs of returning the goods at the Seller’s request.
6.3. During the delivery of the goods to the Buyer, the Buyer must check the condition of the shipment and the goods(s) together with the Seller or the person who delivered the shipment.
6.4. By using the online store, the buyer confirms that he agrees with these rules of purchase and sale and must comply with them.
7. Prices of goods
7.1. The prices of goods in the online store are indicated in euros. Prices include VAT. After confirmation of the order, the delivery fee, if applicable, is added to the total amount of the goods.
8. Ordering and payment of goods
8.1. After visiting the online store, the buyer chooses the products he likes and puts them in the shopping cart. After creating the shopping cart, the Buyer enters the personal data necessary to fulfill the order: his name, surname, address where the goods will be delivered, telephone number and additional information that may be important for the delivery of the ordered goods. The buyer confirms that he has read these rules and confirms the order.
8.3. Payment can be made using the electronic banking services of Swed, Seb, Luminor, Citadelės, Šiaulių bankas, as well as Visa / MasterCard payment cards. Settlements are possible in euro currency. Payments are processed using the _______________ payment platform.
9. Delivery of goods
9.1. When ordering goods, the buyer must specify the exact delivery address of the goods.
9.2. The buyer must accept the goods himself. If the Buyer cannot receive the goods himself, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the delivered goods to the wrong person.
9.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions.
9.4. The characteristics of all goods sold are indicated in the description attached to each item. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the real size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
9.5. When the Buyer cancels the goods purchase-sale agreement, all amounts paid by the Buyer are returned to the Buyer, including the costs of delivery of the goods paid by the Buyer.
10. Final Provisions
10.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
10.2. These Rules and relations between the Parties in relation to these Rules are applied and interpreted based on the laws of the Republic of Lithuania.
10.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
10.4. The Parties are released from fulfilling their obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties (Force majeure).